Ransomware is a type of malicious software, or malware, designed to deny access to a computer system or data until a ransom is paid. Ransomware typically spreads through phishing emails or by unknowingly visiting an infected website. Ransomware can be devastating to an individual or an organization.
Yes, Ransomware is also malicious in nature because it is designed to encrypt files on a hard drive, essentially locking the user out, then demands a ransom to unlock the files. Keep in mind, ransomware is also considered malware.
An SSL certificate protects transactions and lets your customers know their private details are safe.
Managed services refer to IT services delivered in a defined manner with a predictable expense. Typically, managed services are delivered with a remote monitoring and management (RMM) system that allows an IT solutions provider to monitor the health and performance of customer IT assets 24/7. RMM means that we can perform proactive maintenance efficiently to stabilize your IT and respond with rapid remote remediation when things go wrong.
Sometimes. It really depends upon how large the order is. Per policy, hardware is paid in full, then ordered from one of our hardware or software partners.
Yes, if you have faulty hardware. Before we replace it, we will advise you of the problem(s), and recommend a course of action.
IT support includes troubleshooting and problem diagnosing, IT consulting, problem resolution and anything service related. Hardware, software, accessories, hosting, and other products in inventory are not included in the hourly service rate.
Yes, our minimum charge is one billable hour.
We charge [$95 to $250] USD per hour.
Yes. New hardware always has a manufacturer warranty of at least 90 days, 1 thru 3 years, and/ or 4 years.
Look for a provider who can show you accountability by providing comprehensive reports every month or quarter to show work performed, identify issues, and support an optimized IT budget. iTSC stands out by visiting a couple times per month at no extra cost.
If the scope of work requires a detailed explanation of systems, networks and work performance reports then yes, we will provide that upon prior technical service management contract agreements. You can see a sample report here.
We accept Visa, Master Card, American Express, Checks and e-Checks.
Plus Crypto Currency, call for more details.
No, we charge [the same fee] for in-home and in-business service.